|
Title |
Lessons from the business sector for successful
knowledge management in health care:
A systematic review |
Author(s) |
Anita Kothari, Nina Hovanec, Robyn Hastie, and Shannon Sibbald - Personal Name
|
Subject |
Health System and Policy |
Publisher |
Bio Med Central Ltd |
Publishing Year |
2011 |
Specific Detail Info |
Background: The concept of knowledge management has been prevalent in the business sector for decades. Only
recently has knowledge management been receiving attention by the health care sector, in part due to the ever
growing amount of information that health care practitioners must handle. It has become essential to develop a
way to manage the information coming in to and going out of a health care organization. The purpose of this
paper was to summarize previous studies from the business literature that explored specific knowledge
management tools, with the aim of extracting lessons that could be applied in the health domain.
Methods: We searched seven databases using keywords such as “knowledge management”, “organizational
knowledge”, and “business performance”. We included articles published between 2000-2009; we excluded non-
English articles.
Results: 83 articles were reviewed and data were extracted to: (1) uncover reasons for initiating knowledge
management strategies, (2) identify potential knowledge management strategies/solutions, and (3) describe
facilitators and barriers to knowledge management.
Conclusions: KM strategies include such things as training sessions, communication technologies, process
mapping and communities of practice. Common facilitators and barriers to implementing these strategies are
discussed in the business literature, but rigorous studies about the effectiveness of such initiatives are lacking. The health care sector is at a pinnacle place, with incredible opportunities to design, implement (and evaluate)knowledge management systems. While more research needs to be done on how best to do this in healthcare,
the lessons learned from the business sector can provide a foundation on which to build. |
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